Effective Date: 09/29/2025
Who we are
Our website address is: https://alsupheatingandcooling.com.
At Alsup’s Heating & Cooling, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains the types of personal data we collect, how we use it, and your rights regarding your information.
Information We Collect
We may collect the following types of personal information when you interact with our website, services, or customer support team:
- Name
- Phone number
- Email address
- Physical address
- Service preferences and appointment details
- SMS consent preferences
How We Collect Information
We collect personal information in the following ways:
- When you contact us via phone, SMS, email, or our website forms
- When you schedule an appointment or request a service quote
- When you opt-in to receive SMS updates and promotions
How We Use Information
We use your information to:
- Schedule and provide HVAC services
- Respond to your questions and service requests
- Send appointment reminders, service updates, and promotional offers (if you consent)
- Improve our customer experience
Sharing of Information
We respect your privacy.
- We do not sell, rent, or share your personal information, phone numbers, or SMS consent with third parties or affiliates for marketing purposes.
- We may share your information with trusted service providers who assist us in operating our business (e.g., scheduling software, payment processors), but only as necessary to deliver our services.
SMS Communications
By consenting to receive SMS from Alsup’s Heating & Cooling, you agree to receive service updates, appointment reminders, and promotional offers.
- Reply STOP to opt-out.
- Reply HELP for support.
- Message & data rates may apply.
- Messaging frequency may vary.
Verbal Consent Script
When obtaining verbal consent, our representatives will state:
“Do you consent to receive SMS from Alsup’s Heating & Cooling? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections or updates to your personal information
- Opt-out of SMS or email marketing at any time
- Request deletion of your personal data
Accessibility
This Privacy Policy is readily available at all times through our website’s footer.
Sample SMS Message
Alsup’s Heating & Cooling: We missed your call! Call us back at 662-315-3856 for all your HVAC needs.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Alsup’s Heating & Cooling
Phone: 662-315-3856
Website: https://alsupheatingandcooling.com
